IT support NJ

3 Questions to Ask an IT Managed Service Provider

3 Questions to Ask an IT Managed Service Provider

Before You Hand Over the Keys to Your IT Kingdom 

Whether you’re just setting up shop or have finally grown weary of battling with technology, selecting an MSP partner is a critical business decision. The right partner can increase efficiency, productivity and profitability—the wrong partner can quickly become a bottomless money pit that drains your time and technology budget.

These three questions will help you avoid the expensive mistake of signing the wrong IT managed service provider.

 

  1. Does a Live Person Answer Your Phone Calls?

The right technology service provider will ensure you have multiple ways to contact them:

  • 24/7 help desk answered by a real person during business hours
  • An after-hours emergency phone number with a 30-minute to 2-hour response time
  • Contact protocol in the event of a breach or emergency during holidays

Avoid working with companies that emphasize:

  • Email
  • Chat
  • Contact forms

While digital communication can be convenient for low priority hiccups, be sure they have a reliable way for you to get in touch in case of a real emergency.

 

  1. Do They Have Errors and Omissions (E&O) Insurance?

People make mistakes—but, if one of your MSP’s technicians makes an error it can cost data loss or massive downtime. A reliable technology service provider should be able to present proof of E&O insurance that provides coverage for any mistake that results in financial loss.

  1. Can They Provide Support for Applications Related to Your Industry?

An MSP that truly specializes in your industry will know how your business operates, provide innovative solutions for challenges inherent in your industry and optimize your workflows to improve your bottom line.

  1. Is Managed Services Their Primary Business?

You need a partner that has a team of technicians and experienced engineers that are dedicated to delivering managed IT services—not a printer or copier company that keeps the lights on with a happy hour menu of technology services.

  1. Are They Truly All-Inclusive?

We’ve all been to an all-inclusive resort only to realize the food and drink you actually want to eat costs extra. Make sure all the service and support you need is included in your plan upfront. Hourly support plans can quickly drain your budget—they eliminate the incentive for the MSP to quickly resolve issues which result in unpredictable hourly service charges.

These questions will help you weed out MSPs that either don’t have the resources to support your business needs or an adequate service model that reduces your IT spending while increasing your productivity and profitability. Doing the legwork before hiring a technology service provider can save you from potentially disastrous partnerships. Contact us to ask us the tough questions—we’re ready for you.

IT support NJ

Win the Battle with IT—Put an MSP Partner in Your Corner

With the complexity of today’s technology, along with increasing customer expectations, your internal IT team can no longer simply roll with the punches. You need someone you can count on to support and strengthen your current IT all-stars. You need a corner man—an MSP. Here’s how an MSP partner can get you through your toughest IT conflicts.

Read more

IT support NJ

MSP 101: What Does IT Mean?

You’re sitting at your desk, overwhelmed with the avalanche of to-dos and wishing it was already the weekend when suddenly you notice all your files are gone from the server. You frantically click—hoping they’ll reappear—but, reality sets in, they’re all gone. You have a backup, but in an attempt to cut costs, the latest recovery period is six months old. Now what?
Read more

office 365 support

Mobilize Your Workforce with Office 365

Office workers have been abandoning their desks in favor of settings that allow them to work in a more comfortable, more productive environment. The International Data Corporation (IDC), predicts that the U.S mobile worker population is on track to grow to 105.4 million mobile workers by 2020 which will account for nearly 72.3 percent of the total U.S workforce.

Read more

cloud computing solutions

The Nine Steps of Every Successful Cloud Journey

As business grows, your IT infrastructure must evolve to handle your increased workloads. The cloud solves these problems with the ability to increase scalability, flexibility and efficiency all at a low cost. But you’ll need to take these steps to get started:

Read more

financial IT solutions

Choosing Between an MSP vs. Internal IT Department

If you own a business, there’s a pretty good chance that you use some form of technology. And, as companies become more advanced, the systems used to run daily operations become more complicated. That’s where the right kind of IT comes into play.

Read more

IT support NJ

Does the thought of lost data send chills down your spine?

Every organization has a common fear—loss of data. Data loss due to a disaster forces 80 percent of businesses to close their doors within three years. While the numbers are alarming, it doesn’t take much to prevent this from happening to you. We’ve compiled the top five steps to ensure a quick recovery should disaster hit.

Read more

Financial IT solutions

The Art of Asking the Right Questions Can Save You Money on IT

All small businesses face the same battle—cutting costs. It’s smart to continually trim the fat and weigh needs against must-haves. Technology is absolutely a must, but with so many priorities vying for you’re your time, it’s hard to make sure you’re buying the right IT solutions and supporting them in a way that fits both your budget and your goals. Sometimes you have to move backward before you move forward. The best way to ensure you’re making the best use of your time, and making the right IT decisions, is to ask the right questions.

Read more

managed IT services NJ

Downtime Lurks Where You Least Expect It

Downtime is your enemy. No matter your size, when technology is down, productivity comes to a screeching halt. And, for every minute that goes by, dollars are flying out the door.

Read more

IT support NJ

Focus on Running Your Business, We’ll Focus on Running Your IT

As technology continues to evolve, so do your technology needs. But many businesses lack the internal resources they need to fully manage IT on their own and—when your resources are lagging behind—your business lags behind your competitors.

Read more